Office Hours:

Monday - Thursday: 7:00 am to 5:00 pm EST

Friday& Saturday:  7:00 am to 12:00 (noon)

Sunday's: closed

Phone:  814-553-0748

Email:  cori.pratt@prattsanswers.com

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Vacation Planning Services

We are currently working with several departments for cruise lines, theme parks, time share companies and car rental services

World's most Popular Cruise Line - Direct Sales Program

What to Expect with the Direct Sales Program:


Direct Sales Calls
• Inbound calls for assistance with booking a cruise from client’s customers.
• Inbound calls for assistance with cruise specific questions, quotes and more!
• Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
• Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.


Casino Calls
• Inbound calls for assistance with client specific promotions from client’s customers.
• Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

World's Most Popular Cruise Line - Customer Service Support

Customer Service Calls
• Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

The World’s Most Popular Cruise Line - Travel Agent Sales

What to Expect:

Travel Agent Sales Calls
• Inbound calls for assistance with bookings from client’s Travel Agent partners.
• Inbound calls for assistance with cruise specific questions, quotes and more.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or Travel Agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound to other client-designated internal support departments or client account representatives

Online Check-In Calls
• Inbound calls for assistance with online check-in tools from client’s customers in tools from client’s customers  and client’s Travel Agent partners.  

• Possible outbound calls to client-designated internal support departments, client’s customers and/or Travel Agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound to other client-designated internal support departments or client account representatives

Theme Park Switchboard

On of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with their families and friends, making memories that last a lifetime.

What to Expect:

This position serves as the transfer hub and information line for those customers needing information or calls transferred to another department for information. Calls vary from requests to housekeeping, to confirming hours of operation, to inquiries about packages, pets, etc. The switchboard also manages some calls for other parts of the Company including corporate offices, and television stations.

Theme Park Resort Customer Service

One of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with their families and friends, making memories that last a lifetime.

What to Expect:

- Take Resorts Reservations and calls from customers that wish to make reservations for Lodging, Dining Plans, Tickets, Air, Packages, or asking general question about those areas.

- Call Centers will service the Program by providing high level customer service to existing and new customers while matching their wishes and desires with relevant products and services.

Theme Park Dining Customer Phone Support

One of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with their families and friends, making memories that last a lifetime.

What to Expect:

• Taking calls from customers wishing to make reservations for Dining, Children’s Activities, Servicing the Program by providing high level customer service to existing and new customers while matching their wishes and desires with relevant products and services.
• Providing courteous, professional, energetic and friendly service.
• Demonstrate a general knowledge of Parks and Resorts.
• Deliver service in English, with a clear understanding of the language and a clear ability to communicate in English
• Type at 30+ WPM.
• Demonstrate computer literacy.
• Demonstrate excellent judgment and decision-making skills, high attention to detail and the ability to multi-task.

Time Share - Sales and Customer Service Inbound Calls

This company operates membership programs for vacationers and provides value-added services to it developer clients worldwide.  The company has been a pioneer and innovator in serving the vacation ownership market since 1976 and comprises approximately 300 resorts in more than 80 nations. 

What to Expect
• Assist members in placing their wait-list requests for a resort that is currently unavailable.
• Offer members alternative vacation options if their first choice is unavailable.
• Sell membership packages by advising members of the features and benefits of the Core, Gold, and Platinum levels as well as all Interval products.
• Solve member concerns for first call resolution, ultimately avoiding escalation

Car Rental Reservations Sales Service

This company is an ongoing American success story.  Their guiding principles, and humble beginning, revolve around personal honesty and integrity.  Founded in 1957 in St. Louis, Missouri they operate in 30 countries with more than 7,200 locations.

What to Expect

  • Responding to general inquiries

  • Providing information regarding the car rental center location in question

  • Respond to inbound sales and customer service inquiries from client's customers

  • Answer inbound calls for customers requesting general information, regarding services provided and location specific information.  To include hours of operation, rental policies, location way finding, etc.

  • Agents assist customers in reserving a vehicle, and must use sales tactics such as assuming the sale and overcoming objections.  The agent will need to input reservation and all pertinent information into the client system.

 

Capabilities of Top Performing Companies on the Progam

  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations.

  • Skill and efficiency in writing and verbal communication

  • Knowledgeable , friendly and eloquent customer service

  • Showcasing expert sales techniques and ability to overcome customer objection