We are currently working with 2 different Road Side Assistance Companies
Roadside Assistant Customer Service
This compnay is a Business-to-business provider of roadside assistance solutions, serving customers of client companies with everything from directions and fuel to towing and tire changes. They work with a network of service providers to cover a range of vehicles, including automobiles, motorcycles, recreational vehicles and commercial trucks.
What to Expect:
• Inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives.
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Outbound coordination to client’s independent service providers, such as tow trucks.
• Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.
Road Side Assistant - Phone support
Provide emergency roadside assistance to customers that have the ERS benefit as part of their automotive insurance policy or their new vehicle owner’s package.
What to Expect:
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24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
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a vehicle that won’t start
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flat tire(s)
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keys locked inside a car
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vehicle out of gas
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vehicle in an accident
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• Place outbound calls to listed Service Providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Outbound coordination to client’s independent service providers.
• Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.
• Probing to identify the need of the customer based on vehicle inoperable situation
• Identifying the customer’s location using Google Maps and other client tools
• Providing policy coverage details based on the specific client program
• Securing a Service Provider to assist the customer, based on the parameters of the policy’s program
• Providing status updates to customers calling after the initial request for assistance was processed